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SHIPPING & RETURNS

SHIPPING POLICY

At Etch’n’Stitch, we are committed to ensuring that your shopping experience is seamless and your orders reach you promptly. Below is our detailed shipping policy:
 

Order Processing

  • All orders are processed within 24-48 hours of confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.
     

Shipping Timeline

  • We strive to dispatch all orders within 7 days from the date of order placement.

  • Once your order is dispatched, you will receive a confirmation email or SMS with your tracking details.
     

Shipping Charges

  • Shipping charges, if applicable, will be calculated at checkout based on your location and the size of your order.

  • For orders above a certain value (as mentioned on our website), we offer free shipping.
     

Delivery Timeline

  • Delivery timelines depend on your location and the shipping partner but typically ranges between 2-7 working days.

  • Please note that delivery to remote locations may take slightly longer.
     

Order Tracking

  • You can track your order using the tracking link provided in the confirmation email or SMS.

  • For any issues or delays, feel free to contact our customer support team
     

Delays and Exceptions

  • While we make every effort to dispatch your order on time, unforeseen circumstances like bad weather, courier delays, or high-demand periods may cause slight delays.

  • In case of any such delays, we will keep you informed and ensure your order reaches you as quickly as possible.
     

Need Help?

For any questions or concerns regarding your shipment, reach out to us at:
 

We thank you for choosing Etch’n’Stitch and look forward to delivering your favorite styles to your doorstep!

RETURN AND REFUND POLICY

At Etch’n’Stitch, we take pride in crafting high-quality products with utmost care. As each piece is carefully made to order, we do not accept returns or exchanges once an order has been placed.

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Order Cancellations:

  • Orders can only be canceled within 24 hours of purchase. After this period, all sales are considered final.
     

Damaged or Incorrect Items:

While we do not accept returns, if you receive a damaged or incorrect item, please reach out to us at below shared email id or contact number within 48 hours of delivery with photos of the issue. We will assess the situation and provide a resolution accordingly.
 

Important Notes:

  • Personalized and customized products are non-refundable.

  • Refunds will only be issued in cases of a genuine defect or order discrepancy and will be processed within 7 working days after approval.

  • Shipping charges (if any) are non-refundable unless the issue is due to an error on our part.
     

For any concerns or queries, feel free to contact us. We appreciate your understanding and support!
 

Need Help?

For any queries regarding returns, exchanges, or refunds, please contact us:

We’re here to ensure a smooth and delightful shopping experience for you!

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